Support Contacts
Raven has an in-house team of Technical Service Specialists that are qualified to assist Raven dealers. Dealers and OEMs are given priority status over other customers that contact Raven.
It is recommended that customers that are in contact with a dealer or OEM contact those parties directly so that they can directly contact Raven support.
Otherwise, support can be contacted through the regional and platform specific contact information below. Raven Headquarters contact information is provided below:
Regional Technical Support
Technical support can be contacted in the following regions:
North America
Office Location: United States
Phone: +1 (800) 243-5435
Email: atdsupport@ravenind.com
Hours: Monday - Friday; 8:00 AM - 5:00 PM (Central Standard Time)*
Holidays Observed: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve,Christmas Day
*Daylight Saving Time observed from the second Sunday in March to the first Sunday in November at 2:00 AM local time.
Europe
Office Location: Netherlands
Phone: +31 (0) 227 54 93 00
Email: service-eu@ravenind.com
Hours: Monday-Friday 08:00 - 17:30, Saturday 08:00 - 12:30 (Central European Time)*
Holidays Observed: New Year's Day, Easter, King's Day, Ascension Day, Pentecost, Christmas Day, Boxing Day
*Summer Time observed from the last Sunday in March to the last Sunday in October at 02:00 local time.
South America
Office Location: Brazil
Phone: +55 (19) 3305-5233
Email: service-br@ravenind.com
Hours: Monday - Friday; 8:00 AM - 5:00 PM (Brasilia Time)*
Holidays Observed: New Year's Day, Carnival, Good Friday, Tiradentes' Day, Labor Day, Corpus Christi, Brazil Independence Day, Our Lady of Aparecida Day, All Souls' Day, Republic Proclamation Day, Zumbi dos Palmares Day, Christmas Day
*Daylight Saving Time not observed.
Platform Technical Services
Technical support can be contacted for the following platforms:
Slingshot
Phone: +1 (800) 243-5435
Sales Support: ATDSlingshotSales@ravenind.com
General Support: NOCsupport@ravenind.com
API Support: apisupport@ravenind.com
Hours: Monday - Friday; 7:00 AM - 5:00 PM (CST/CDT)*
Holidays (Support Unavailable): New Year's Day, Presidents' Day, Memorial Day, July 4th, Labor Day, Thanksgiving (Thursday and Friday), Christmas Eve, and Christmas Day
*Daylight Saving Time observed from the second Sunday in March to the first Sunday in November at 2:00 AM local time.
AgSync
If you have an account or expiration date issue, you can email sales@agsync.com or contact your sales personnel to leave a message.
Phone: +1 (877) 923-5832
Sales Support: SlingshotAgsyncSales@ravenind.com
General Support: Agsyncsupport@ravenind.com
API Support: apisupport@ravenind.com
Hours: Monday - Friday; 8:00 AM - 5:00 AM (EST/EDT)*
Holidays (Support Unavailable): New Year's Day, Presidents' Day, Memorial Day, July 4th, Labor Day, Thanksgiving (Thursday and Friday), Christmas Eve, and Christmas Day
*Daylight Saving Time observed from the second Sunday in March to the first Sunday in November at 2:00 AM local time.
Billing / Payment Inquiries
Remit Payments to:
Raven Industries (NW-9348)
P.O. Box 1450
Minneapolis, MN 55485-9348
For ACH or Wire information, please contact slingshotar@ravenind.com.
Dispatch Pro
If you have an account or expiration date issue, you can email sales@agsync.com or contact your sales personnel to leave a message.
Phone: +1 (877) 923-5832
Sales Support: SlingshotAgsyncSales@ravenind.com
General Support: Agsyncsupport@ravenind.com
API Support: apisupport@ravenind.com
Hours: Monday - Friday; 8:00 AM - 5:00 AM (EST/EDT)*
Holidays (Support Unavailable): New Year's Day, Presidents' Day, Memorial Day, July 4th, Labor Day, Thanksgiving (Thursday and Friday), Christmas Eve, and Christmas Day
*Daylight Saving Time observed from the second Sunday in March to the first Sunday in November at 2:00 AM local time.
Billing / Payment Inquiries
Remit Payments to:
Raven Industries (NW-9348)
P.O. Box 1450
Minneapolis, MN 55485-9348
For ACH or Wire information, please contact slingshotar@ravenind.com.